FAQ

FAQ

Intro

Joinado is a platform designed for creators to manage and monetize their subscription content.

On Joinado, you can create your page in a few simple steps and immediately open subscriptions to your audience.

In addition to managing subscription levels, you have tools designed specifically to make your business sustainable.

Discover all the features

Certainly.

Joinado is designed specifically for content creators who intend to make their business sustainable, both in the short and long term.

Joinado does not replace your content distribution channels.

It is designed to support them and provide you with an alternative to monetization management. The goal is to reduce dependence on social platforms offering you a more cost-effective tool, compared to the exorbitant fees you find elsewhere.

Features

Nope.

The subscription levels and content unlocked per level are crucial for building your community, but Joinado wants to allow you to diversify as much as possible, offering you other really useful tools. Some examples: J-Message, Special contents, Shop.

Subscriptions are monthly starting from the day of joining, with automatic renewal.

For example:

  • I sign up on January 10;
  • my subscription month will be valid until February 9 at 11:59 pm;
  • it will automatically renew on February 10th (unless I opt out when it expires).

Another example:

  • I register on January 31st;
  • my subscription month will be valid until March 2 at 11:59 pm;
  • it will automatically renew on March 3;
  • after that, the renewal dates will be: April 3, May 3, etc.

These are private messages, with an agreed price.

Anyone on Joinado (therefore even non-subscribers) can write to you to ask you for advice, opinions or consultancy, proposing a price. You can accept (or refuse!) or send a counter-proposal.

If you decide to accept the initial proposal, Joinado charges the user the proposed amount and, at that point, you can reply to the message.
If, on the other hand, you decide to send a counter-proposal, you will have to wait for the user to accept or reject it.

Anyone on Joinado, including non-subscribers, unless you decide otherwise.

Also consider that you can decide on a minimum accepted price.

Sure.

You can simply refuse the initial offer.

If, however, the proposal is accepted and the agreed amount is charged, you should clearly send a response.

Posts are content unlocked based on specific subscription level.

The Special posts can be unlocked by anyone on Joinado, therefore also by non-subscribers, purchasable individually at a price that you can decide: you can set a "public" price or a price dedicated to subscribers, for each subscription level.

Yes.

The list of your subscribers is always at your disposal and you can export it comfortably, without difficulty. Of course, all of your content is and will remain your property as well.

Yes, with cart, order management and messages (also via email) on the specific order.

The Shop is "turned off" initially, unless you decide to activate it and insert a small or large catalogue.

You can easily sell some of your digital content, such as ebooks, tutorials, tickets, but also physical products such as t-shirts, caps or other gadgets or any of your creations.

Yes, Joinado was designed to be integrated!

You can use Webhooks in order to capture all the events on your page, in real-time.

You can use tools like Zapier, Make or any other online no-code services using "Webhook technology" or, of course, you can use custom code.

Some example of events you can intercept:

  • new subscriptions and renewals
  • new incoming J-Messages and all their respective updates
  • new purchases among the Specials and in the Shop
  • published Posts or Shop Items and their status or content updates
  • ...and much more!

Pricing

Only 4% on transactions.

Our goal is to focus on a single tariff, so that it is as simple and transparent as possible.

Joinado does not hold your funds but makes them immediately available in your Stripe account.

And for the supporters? Obviously, the site is completely free for supporters. Each supporter only pays the cost of the subscriptions or products / services that he decides to purchase.

Go to pricing details

A transaction on Joinado can be:
  • A payment for joining a subscription level
  • A payment for a J-Message
  • A purchase of a special content
  • A purchase in the Shop

If you don't know what a J-Message or special content is, take a look at the features.

Stripe is today - without a doubt - the safest and most convenient payment system in the world.

Of course, Joinado does not store any bank details of your supporters, but integrates with Stripe for all payments.

Yes, it is required for creators.

If you don't have a Stripe account, just know it's really a matter of minutes.

Consider that you can also start Stripe registration directly from your Joinado management panel.

And for the supporters? A Stripe account is not required for supporters. In fact, Stripe only requires credit card details to send payments.

Basically, Stripe's fees are:
  • 1.5% + €0.25 for standard European cards
  • 2.5% + €0.25 for UK cards

Please note that costs may differ based on your country of origin.

For all the details, go to the pricing page on stripe.com

And for the supporters? For supporters, there is no cost to consider!

Contents

Yes.

J-Messages are considered absolutely confidential. They are stored securely and encrypted.

Yes, as long as your page clearly states it.

Warning: nudes are allowed but no pornographic or violent content is allowed.

For the complete list of permitted and prohibited content, please read the Terms and conditions

Yes.

Please refer to the specific section of the page Terms and conditions

For supporters

The most effective way to support a creator is to subscribe to a level.

By doing so, you are an active part of its community and your contribution can really make a difference.

But you can participate in other ways too! For example:

  • you can send a J-Message, asking for opinions, advice, proposing a price;
  • you can purchase Special content, if the creator also provides for its dissemination "to the public";
  • you can purchase in creator's Shop, if he has one!

Subscriptions are monthly starting from the day of joining.

Subscriptions renew automatically, but you have the option to turn them off at any time. The deactivation becomes effective only after the deadline, i.e. you do not lose any day of what you have already paid.

For example:

  • you sign up on January 10;
  • your subscription month will be valid until February 9 at 11:59 pm;
  • it will automatically renew on February 10 (unless you choose to cancel when it expires).

Another example:

  • you sign up on January 31st;
  • your subscription month will be valid until March 2 at 11:59 pm;
  • it will automatically renew on March 3;
  • after that, the renewal dates will be: April 3, May 3, etc.

At all times.

The deactivation becomes effective only after the deadline, i.e. you do not lose any day of what you have already paid.

Note that, if you want, you can also upgrade your subscription level at a discounted price or downgrade to a lower level.

Stripe.

Stripe is currently the safest and most used payment system in the world.

Of course, Joinado does not store your card details, but integrates with Stripe for all payments.

Nope.

Joinado does not store your card details. It uses Stripe, the most secure payment system in the world.

Nope.

Your card details are sufficient. Know that, for maximum safety, Joinado does not store them in any way but relies on Stripe, the most secure payment system in the world.

Yes.

Registration is very simple and it's free.

We will never give your data to third parties and we will never send you advertising. For us, this is fundamental.
We'll only send you notifications about creators you want to support.