These are the terms of use of the Joinado Platform, reachable through the website www.joinado.com and the dedicated apps. By using or visiting the site or using any other service/feature connected to it, you declare that you fully accept these conditions. If you do not accept these conditions, you must not use Joinado.
Joinado is a company based in Italy, VAT IT09032470727, company register n. BA-666677.
Joinado can be contacted via email at support@joinado.com or via the assistance methods on the site.
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You must agree these Terms to use Joinado.
Joinado: the company Joinado and its Services.
Terms: all the conditions of use defined in this document.
Service: means the service offered by Joinado whose purpose is described in the paragraph “Description of Service”.
Platform: the website www.joinado.com or any URL that Joinado may replace it with, as well as all the tools made available by Joinado (widgets, app, API, etc.).
User: a person who uses Joinado.
Registered User: a User that has created an Account.
Account: set of access credentials held by the User to be uniquely identified by Joinado.
Creator: someone with an Account, who registers a Page and uses the Joinado Platform in any way to solicit Subscriptions, Donations, J-Messages and the sale of Shop Items (physical or digital). A Creator publishes Contents that are available to the Subscriber and accessible according to their Subscription Level.
Creator Contents: any content published by a Creator, such as a Post, Image, Video, Shop Item. Creator can make content accessible for any User or for Subscribers on specific Subscription Level.
Page: it is a public Page hosted on Joinado, with contents managed by a Creator. A Page exposes a list of Subscription Levels and it represents the entry point for Users to become Supporter of corresponding Creator.
Supporter: any person with an Account providing payments to a Creator, by Subscriptions and/or Donations and/or J-Messages and/or Special Posts and/or _Shop Orders. _Thus, a Supporter can be a Subscriber and/or a Donor and/or a Buyer.
Subscriber: any person having a Subscription.
Donor: any person making a Donation.
Buyer: any person sending a J-Message and/or purchasing a Special Post and/or making a Shop Order.
Special Post: it is an article, like any other Creator Content, with a different price depending on Subscription Level. It can also be purchased by any Registered User, with a specific price.
Subscription Level: it is a category of Subscription; each Level has a different price and different rewards, as defined by the Creator.
Subscription: is the link between a Subscriber and a Creator, passing through the Page, for specific Subscription Level; each Subscription is activated to send a recurring payment to corresponding Creator.
Donation: it is a single payment sent to a Creator by a Registered User with an Account.
Reward: represents a reward that the Creator intends to offer in exchange for support, especially in the period in which a Supporter has an active Subscription.
J-Message: it is a private message sent by a Registered User with an Account to a Creator, with an offer of payment. The Creator can accept the offer and reply directly or can ask for a different price.
Shop: it is a collection of Shop Items sellable by Creator on the Page.
Shop Item: it is a product (physical or digital) sellable in a Creator Page Shop. It can have a different price, depending on Subscription Level. It can also be purchased by any Registered User, with a specific price.
Shop Order: it is a sale of Shop Items, to be paid to be delivered.
Fees: these are the fees that Joinado deducts from the payment transactions performed on the Platform.
Joinado is a Platform, it is not a financial institution, merchant, creditor, charity, advisor or broker of any kind. Joinado is designed to allow a Creator to register and customise a Page, with a public URL, such as www.joinado.com/page-name. Creators can customize the Page with images, text and video and use the Page to facilitate the acceptance of monetary Subscriptions, Donations, products (Shop Items in the “Shop”), private messages for opinions and advice (J-Message) and other forms of Creator content which shall be collectively referred to as “Creator Content”. Supporters are able to subscribe, donate or purchase to receive Creator Contents.
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We develop a Platform for Creators to facilitate the monetization of their content, to receive recurring payments from subscribers and to receive and manage private messages for opinions and advice.
Each Registered User on Joinado is unique, identifiable through the login credentials.
The Registered User is solely responsible for the use made of their identifiers, without being able to invoke against Joinado any loss, misappropriation or fraudulent use by a third party. Any access and/or use of the Platform and transmission of data made from an Account shall be deemed to have been made by the User of the Account concerned.
However, the Registered User is required to inform Joinado without delay of any loss, misappropriation or fraudulent use of their identifiers by a third party having allowed access to their Account, indicating their surname, first name and user name by email to support@joinado.com or by post to the address of the registered office indicated above.
If the Registered User wishes to close their Account, they must comply with the procedure provided for this purpose on the Platform or write by email to support@joinado.com.
When using the authentication of a third-party service, the Registered User acknowledges having read the terms of use and/or service of the third party service.
Joinado has the right to disable any Account, user ID or password, at any time, if, in its reasonable opinion, the User has not complied with any of the provisions of these terms of use.
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Your account is yours alone and you are responsible for it.
By accessing this Platform, you are agreeing to be bound by these terms of use and agree that you are responsible for compliance with any applicable local laws. You are also agreeing to be bound by the terms and conditions of the services used to connect your Joinado Account provided by third part. If you do not agree with any of these terms, you are prohibited from using or accessing this Platform.
These agreement terms supersede all other communications and proposals (whether oral, written, or electronic) between you and Joinado with respect to the Services and govern our relationship. If any provision of these Terms are deemed invalid by a court of competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of this agreement, which shall remain in full force and effect.
No waiver of any provision of this agreement will be deemed a total or continuing waiver of such provision; furthermore, Joinado's failure to enforce any right or provision under this Agreement shall not constitute a waiver of such right or provision.
You agree that regardless of any statute or law to the contrary, any claim arising out of or related to the Services must commence within one (1) year after the cause of action accrues. Otherwise, such cause of action is permanently barred.
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If you use Joinado you agree with these terms and consider them valid.
Joinado may modify or discontinue the Services at any time, at its discretion. Each time you wish to use the Platform, please check these Terms to ensure you understand the Terms that apply at that time.
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We can modify the Terms, you have to stay up to date about them.
The content on the Joinado Platform is provided "as is". Joinado makes no warranties, express or implied, regarding:
Furthermore, Joinado does not warrant or make any representations regarding the accuracy, likely results, or reliability of the materials on its website or the contents of any site linked to this Platform. Joinado assumes no responsibility for the accuracy or correctness of user-generated content. Joinado does not explicitly or implicitly support any message or statement made by any of its Users.
Joinado is a User generated content Platform and does not warrant or endorse any content posted by Creators or Supporters. Any disputes, errors, requests for revision or other similar communications relating to Creator Content, Donations, Subscriptions, J-Message should be forwarded directly to the Creator. Joinado is not responsible for refunds or handling disputes arising from such transactions. All transactions relating to Creator Content, including, without limitation, Shop Items, Donations, Subscriptions, J-Messages, or any other form of purchase are made only with the relevant Creator. Creators are listed as identified third-party sellers on the Joinado Platform, which facilitates third-party sales and transactions. Joinado does not identify itself as a seller of any goods or services as indicated above, and the buyers will not be able to claim against Joinado for any purchases of the same.
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Joinado is not responsible for the Contents of the Creators or their transactions on the Platform.
You can browse Joinado without registering for an Account. But to use some of our features, you’ll need to register, set your email and set a password. When you do that, the information you give us has to be accurate and complete. Don’t impersonate anyone else and don’t choose names that are offensive or that violate anyone’s rights. If you don’t follow these rules, we may disable your Account.
To register a Creator Account you must be a minimum of 18 years of age, or old enough to form a binding contract where you live. If necessary, we may ask you for proof of age. In the absence of proof within 7 (seven) days of Joinado's request, Joinado reserves the right to suspend the Account and/or the Joinado Page(s) of said Account. In the absence of proof within 90 (ninety) days of suspension, Joinado reserves the right to delete Account and/or the Joinado Page(s) of said Account.
As a Creator you are solely responsible for all text, images, videos, links and other content that you create, upload, post, publish or display using Joinado.
As a Creator, whenever you make use of a feature that allows you to upload content to our Platform, or to make contact with other Users of our Platform, you warrant that you have the necessary authorization to provide this information. You will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.
Any content uploaded to Joinado, except private messages (J-Message) will be considered non-confidential. The Creator retains all ownership rights to its content, but grants Joinado a limited license to store and make it available to Users, depending on the specific level of access.
You also grant us the right to disclose your identity to any third party who provide unequivocal evidence that any content posted or uploaded by you to our Platform constitutes a violation of their intellectual property rights, or of their right to privacy.
We have the right to control and hide any content or posting you make on our Platform if it is not among the content accepted.
As a Creator you agree to become a data controller, personally responsible for the lawful processing of any information provided to you on Joinado, for example, email addresses of Supporters or names and addresses of purchasers of goods or services you sell on Joinado. You will only use information about Supporters (including but not limited to Subscribers, Donors, Buyers) to communicate with Supporters in relation to their interactions with you on Joinado and in a lawful manner. You must provide Supporters with a way to withdraw their consent for the processing of their information, delete their data from your records and observe all legal requirements for the processing of personal information made available to you by Joinado.
It is forbidden to use the Joinado Platform, Service or Page to manage, offer, advertise or publish:
You can’t create fake pages or collect money for things you’re not actually doing. For example, you cannot create a fan page for someone else.
You cannot pretend to be or impersonate someone else by using the name, brand or works of another to deceive Users. We will review satire and comedy in a different way as we believe these subgenres are original creations.
User is solely responsible for any formalities that may be required in connection with a money transfer, undertakes to cooperate with Joinado and, where appropriate, with the Payment Service Providers, so that Joinado:
If Joinado has reason to believe that the money is derived from a crime, communicates all the necessary documents and information to the legal authorities, and therefore keeps part of the documents and information provided by the User, even after the latter has unsubscribed from the Platform. Furthermore, Joinado reserves the right to transmit such information without notifying the User. The User waives any right or recourse following the communication by Joinado of this information to the competent authorities.
The User is responsible for the payment of any applicable fee or associated taxes, both on the amounts received as a Creator and on Donations given as a Supporter. Joinado shall in no way substitute itself for the User in this respect, nor shall it advise the User on the nature and details of its obligations.
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Use Joinado in compliance with the law and honestly.
To support a Creator, you must be a Registered User of the Platform. Registration is free and does not involve any expense or obligation to purchase.
Joinado will never transfer Supporter data to third parties and will never send you advertising. The Platform will only send notifications relating to Creators that the Supporter intends to support.
Joinado does not publish advertisements and for it there is no need to have access to your data for any other purpose except to provide, support and improve the quality of services, as well as in cases stipulated by law.
The most effective way to support a Creator is to subscribe to a level, among those made available. In addition to this, other forms of support are available: J-Message, purchase of Special Posts (if the Creator provides some), purchases in the Creator's Shop (where provided).
Subscriptions have a monthly duration, starting from the day of registration. Subscriptions renew automatically, but Users have the option to deactivate them at any time. The deactivation becomes effective from the day after the expiry.
By way of example, registrations registered on January 10 will be valid until the following February 9 at 11.59 pm; the renewal will take place automatically on February 10, unless the User has decided to deactivate it.
The User can decide to upgrade the Subscription Level, where there is a higher level; if the upgrade is requested within 10 days of the expiry of the current level, the cost of the first month of the higher level is automatically discounted by the monthly cost of the starting level.
The User can also decide to downgrade to a lower level, where there is a lower level. In this case, the downgrade will take place automatically on the previously scheduled renewal day.
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Joinado does not guarantee that any Creator page, post, message or content of any kind is legitimate, accurate, truthful or lawful. It is always the responsibility of the Supporter to determine if they wish to support a Creator.
Some activities such as comments from Supporters are (by default) public and can be used by Joinado through the Platform and also other external websites, such as social pages for example.
It is forbidden to use the Joinado Platform, Service or Page to manage, offer, advertise or publish:
We have the right to check and remove any content or posting you make on our Platform if, in our opinion, this is reasonably necessary to protect our business.
Joinado will not investigate or be held liable in any way for Donations given in error, refund requests or monetary disputes of any kind between the Creator and the Supporter.
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You can support a Creator by subscribing to a level or use other forms of support: J-Message, purchase of Special content, purchases in the Shop.
Joinado is not a payments provider. Payments are made directly from Supporters to Creators externally to Joinado using a third party payment provider, that is Stripe.
The Supporter is asked to indicate his credit or debit card details. Joinado will never store credit or debit card data but will always use the Stripe payment system.
By using Joinado you are agreeing to be bound by the terms of any third party payment providers associated with the Platform and they will be responsible for all matters relating to payment and use of your card details.
Payment providers may display the personal details of your payments account depending upon your account type. You should consult the payment provider directly should you have any questions or concerns about the information displayed when making a payment.
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Joinado facilitates transactions but is not a payments provider. You will be bound by third party provider terms too.
You agree that Joinado does not identify itself as the seller of Creator Content, Subscription or other goods or services, and that Joinado is not part of any Donation sent to a Creator. Supporters agree that all purchases or Donations made on the Platform are sent directly to Creators, who act as third-party sellers identified on the Joinado Platform.
Joinado charges a fee for Subscriptions and transactions executed on the Platform. The percentage of the commission is shown on the public page “Pricing” of the Joinado website. Joinado reserves the right in the future, with at least 30 days' notice, to change its fees and charge additional costs for any type of transaction.
All transaction fees will be automatically deducted from the transaction itself, directly from the payment provider. Joinado keeps only the commission; the net amount of the commission is immediately transferred to the account of the payment provider relating to the specific Creator.
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Joinado may charge fees for any transaction executed on the Platform.
You may not scrape content from this Platform website and repost such content, either manually or automatically, without Joinado’s prior written consent. This Platform website must not be framed on any other site without our prior written permission. We reserve the right to withdraw linking, scraping and framing permission without notice.
If you wish to make any use of material on this Platform other than that set out above, please address your request to info@joinado.com. Linking to this Platform website should only be for the purpose of promoting a specific page as a Creator and should follow the Creator specific Terms outlined above.
Bots or other automatic means must not be used to interact with our Platform.
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Do not steal or scrape content from Joinado.
Joinado may contain links to other websites, for instance: User websites pages, User social profiles, comments that may link to other sites. When you access third-party websites, you do so at your own risk. We don’t control or endorse those sites.
Joinado partners with other companies (in particular Stripe) for payment processing. When you create a Page or send a payment, you also agree to the payment processor's terms of service.
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Click links from Joinado to other sites at your own risk.
Joinado practices a policy of personal data protection, the characteristics of which are explained in the document entitled "Privacy Policy". Users are expressly invited to read it.
The Creators undertake to respect, as far as they are responsible, all the legal and regulatory obligations incumbent on them regarding the protection of personal data, in particular EU Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 (together the "Applicable Regulations"). In this regard, the Creators acknowledge that the processing of personal data carried out on the data of Supporters, in particular for the purpose of disbursing any rewards, takes place under their exclusive responsibility, as independent data controllers. The Creators therefore undertake to process the personal data of their Supporters under their own responsibility, in a lawful, correct and transparent manner and, in particular, to guarantee the legal basis of this treatment and the information due to the Supporters themselves.
Joinado cannot be held responsible in the event of failure by the Creators to comply with the Regulation applicable to the processing of the personal data of the Supporters.
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The Privacy Policy of Joinado is accessible here.
Creators are responsible for the privacy of their direct Supporters.
Joinado shall not under any circumstances be responsible for the actions of the Supporters, the Content and other elements presented on the Platform by the Creators (and in particular, without limitation, the presentation of the Creator's activity, the time taken to create the Content -including delays and cancellations-, the quality of the Content, and any problem related to the delivery of the possible Rewards offered), nor be a party to any possible dispute.
In accordance with its capacity as host, and upon receipt of a notification concerning Content or any element of the Platform that is clearly illegal, Joinado will act promptly to make it impossible to access, and reserves the right to take the measures described in the article 20. Sanctions in Case of Breach.
Joinado cannot be held liable for the content stored if it was not aware of its illegal nature or if, as soon as it became aware of it, it acted promptly to remove this content or to make it impossible to access.
The Creator guarantees and undertakes to hold Joinado harmless against any damage suffered by the latter or any fact attributed to it in relation to the Creator's actions, and guarantees Joinado without limit against any liability action of any kind that may be brought against Joinado by a Member or by any third party due to the Creator's actions.
The Creator agrees that Joinado has no liability to him for any loss of profit, loss of business, business interruption or loss of business opportunity.
Joinado reserves the right to temporarily suspend access to the Platform or part of it, in particular for corrective or evolutionary maintenance reasons.
The Service offered by Joinado cannot be considered as an advisory mission. In this respect, Joinado cannot in any way be held responsible for the consequences of the choices made by Supporters, particularly with regard to the Subscriptions paid to Creators. Joinado does not provide any recommendation or advice on the Creators to be supported, intervening only in a limited way with the latter in order to assist them in the presentation of their activity on the Platform.
Limitation of liability: whatever the nature, basis and terms of any action brought by the User against Joinado, except in the case of personal injury or fraud attributable to Joinado, the latter's liability is limited to direct damage.
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Joinado acts as an intermediary between Creators and Supporters, it has no responsibility for the actions between them.
Joinado strives to make its Platform secure. However, it cannot guarantee that the Platform is free of bugs or viruses and therefore the Creator is responsible for protecting and backing up its contents.
Users are responsible for the configuration of their own information technology and the computer programs used to access the Platform. You should then use your own virus protection software.
You must not misuse our Platform by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorized access to our Platform, the server on which our Platform is stored or any server, computer or database connected to our Platform. You must not attack our Platform via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offense. We will report any such breach to the relevant law enforcement authorities and we will cooperate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Platform will cease immediately.
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Keep your own content and devices safe from viruses and do not introduce them to our Platform.
The materials contained in this Platform are protected by applicable copyright and trademark law.
Joinado responds to notices of alleged infringement and it reserve the right to disable content alleged to be infringing, and to terminate accounts for repeat infringers. (We do this when appropriate and at our sole discretion).
The Platform and its content (in particular texts, software, scripts, graphics, photos, sounds, music, images, drawings, videos, etc.) are the exclusive property of Joinado, with the exception of the content and any element published and/or shared by the Creator on their Page, which remain the exclusive property of the Creators concerned. In general, Joinado grants a free, personal, non-exclusive and non-transferable right to access and use the Platform. Any other right, in particular of reproduction or representation, is expressly forbidden and liable to civil and criminal penalties for infringement.
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The Platform is the property of Joinado whereas the contents published by the Creators are the property of the Creator himself.
The materials appearing on the Platform could include technical, typographical, or photographic errors. Joinado does not guarantee that any of the materials on its Platform are accurate, complete or up-to-date. Joinado may make changes to its materials contained on its Platform at any time without notice. Joinado, however, does not undertake to update the materials.
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Some content on Joinado may not be correct. Send us a report, so we can check!
If you wish to close your Joinado Account, you must delete your Account by following the steps required from your Dashboard.
Joinado may terminate or suspend any and all services and/or your Supporter Account immediately, without notice or liability, for any reason whatsoever, including, without limitation, in the event of a breach of these terms of use.
Upon termination of your Account, your right to use Joinado will cease immediately.
All provisions of this agreement survive the termination of an Account, including our rights in any content you have already submitted to the Platform (for example, if you have started a Page, deleting your account will not automatically remove the Page from the Platform).
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Possiamo decidere di interrompere la fornitura del servizio a te o a tutti.
In case of violation of the User's obligations as defined in the previous articles, Joinado reserves the right to:
suspend or close immediately and without notice, temporarily or permanently, any Account and/or Page of the Creator concerned, in case of suspected infringement by the Creator on Joinado;
suspend the Account and/or Page of the Creator concerned pending clarification or supply of further elements;
take all appropriate measures and initiate and continue any legal proceedings;
inform, where appropriate, the competent authorities, cooperate with them and provide them with all information that may be necessary for the investigation and prosecution of illegal or illicit activities;
suspend or close the Account and/or the Page(s) in the event of an injunction by an administrative or judicial authority.
In the event of suspension or deletion of a Creator's Account and/or Page by Joinado, Joinado it shall use its best endeavors to inform the Creator, unless such information compromises legitimate security measures or is illegal. Joinado will terminate the suspension or deletion of the Account and/or Page as soon as possible once the reasons that led to the termination of its use have disappeared and Joinado has been informed of this.
In the event that Joinado closes a Creator's Account for breach, the Creator will not receive the current Subscriptions and these will be blocked until the Account is reactivated.
Supporters declare that they are informed and expressly agree that subscriptions, J-Messages, Special Posts and any other service or goods purchased are not subject to any right of withdrawal, unless expressly provided by the particular Creator for the particular purchase.
These terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by Italian law. You agree to the exclusive jurisdiction of the courts of Italy.
The Italian language shall prevail in case of contradiction or dispute as to the meaning of a term or provision.
Dokumentversion: 1
Datum der letzten Aktualisierung: 1 March 2025